To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The System Program Manager, Nursing Workforce & Business Operations will be responsible for program management support for nursing workforce optimization initiatives across Yale New Haven Health System. This role partners with nursing, workforce, finance, and operational leaders to support strategies that reduce travel RN utilization, improve workforce effectiveness, and enhance operational and financial performance. Responsibilities include managing MMST (Multi-Month Staffing Tool) workstreams, coordinating data and reporting, tracking progress and outcomes, facilitating cross-functional collaboration, supporting nurse leader education, and driving accountability for implementation. The role also identifies opportunities to standardize best practices and support sustainable workforce solutions across the health system.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Nursing Workforce Optimization
- 1.1 Coordinate MMST and other system-level nursing workforce initiatives.
- 2. Project Management
- 2.1 Develop project plans, timelines, milestones, and accountability structures.
- 3. Financial & Business Operations
- 3.1 Pull, organize, validate, and interpret nursing financial reports.
- 4. Data & Performance Management
- 4.1 Partner with data analytics and finance to obtain and validate data.
- 5. Leadership Development & System Integration
- 5.1 Develop educational resources and tools to strengthen nurse leader capability.
Qualifications
EDUCATION
Bachelor's degree in Business Administration, Healthcare Administration, Public Health, or a related healthcare field required.
EXPERIENCE
5 years of healthcare experience required with a Bachelor's degree or 3 years of healthcare experience with a Master's degree.
LICENSURE
PMP (Professional Management Professional) certification is preferred.
SPECIAL SKILLS
1. Demonstrated ability to work well in a highly matrixed environment. 2. Ability to develop and maintain effective professional relationship with physicians, nursing and administrative leaders and other stakeholders from across the organization. 3. Knowledge of health care management and service line operations. 4. Excellent analytic and critical thinking skills to synthesize and deliver actionable information. 5. Excellent verbal and written communication skills. 6. Ability to work well independently as well as in diverse teams. 7. Adaptability and passion for driving change. 8. Proficient with Microsoft applications to deliver high quality analysis, reports and presentations.
PHYSICAL DEMAND
Remote position, occasional on-site meetings may be required based on business needs.
Additional Information
The System Program Manager will provide system-level program leadership for complex cross-functional nursing initiatives, translating strategic priorities into structured workplans, coordinated execution, measurable outcomes, and sustained implementation.
The role will function as a connective resource across nursing, finance, workforce, analytics, and delivery network leadership, establishing clear ownership and execution infrastructure for YNHHS nursing priorities.
Experience with workforce initiatives and comprehensive understanding of FTE's required. Experience in hospital operations and complex data highly desired.
Remote position with the requirement to report on site as needed per project needs, and typically once per month.
YNHHS Requisition ID
199423