Patient Services Nurse Manager – Med/Surg 6-7
Location: New Haven, CT
Position Type: Full Time, Benefits Eligible
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values—integrity, patient-centered, respect, accountability, and compassion—which guide what we do each day as healthcare professionals.
As the Patient Services Nurse Manager for Med/Surg 6-7, you will translate hospital strategy into exceptional day-to-day patient care. You will lead clinical operations, develop and support a diverse nursing team, and foster a collaborative environment focused on quality, safety, service, and responsible resource stewardship.
This role offers the opportunity to shape unit goals, strengthen interdisciplinary partnerships, and advance patient- and family-centered care. Our approach is grounded in participation, dignity and respect, information sharing, and collaboration.
Responsibilities
Clinical Quality & Patient Outcomes
- Lead unit operations to achieve safe, efficient, and cost-effective clinical outcomes.
- Use quality, safety, and service data to identify trends, address performance gaps, and sustain improvements.
- Promote evidence-based practice and seamless coordination of care across disciplines and departments.
Team Leadership & Development
- Provide visible, collaborative leadership that supports engagement, accountability, recognition, and innovation.
- Guide staffing, performance management, professional development, and succession planning for the unit.
- Create a positive work environment where team members can grow and deliver exceptional care.
Operations & Fiscal Management
- Develop and manage the unit budget while maintaining quality, productivity, and responsible resource utilization.
- Set clinically and fiscally responsive unit goals in partnership with divisional and hospital leadership.
- Anticipate operational needs and secure the resources required to support patient care.
Patient, Family & Customer Experience
- Advance patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration.
- Establish service standards that reflect excellence for patients, families, physicians, staff, and partner departments.
- Analyze service and satisfaction trends and lead timely resolution of concerns.
Organizational Leadership & Collaboration
- Represent the unit and organization as an informed and supportive leader aligned with Yale New Haven Health’s mission and values.
- Collaborate with patients, families, physicians, nursing leaders, and interdisciplinary partners to meet strategic objectives.
- Formulate and execute unit vision, goals, and plans consistent with hospital policies and priorities.
Qualifications
Education
- Bachelor of Science in Nursing (BSN) required.
- Master’s degree preferred.
Experience
- Five to six years of experience, including clinical practice.
- Two to three years of demonstrated leadership, supervisory, or management experience required.
Licensure & Certification
- Current Connecticut Registered Nurse license required.
- Eligible nurse leaders must obtain and maintain one of the following nursing leadership certifications by December 31, 2028: ANCC Nurse Executive (NE) or AONL Certified Nurse Manager and Leader (CNML).
Skills
- Demonstrated ability to lead a large, diverse workforce in a 24-hour operational environment.
- Ability to manage multiple priorities and lead organizational change.
- Excellent communication, collaboration, and customer service skills.
- Proficiency with computer-based information systems that support care delivery.
- Knowledge of operational budgeting, finance, and quality-improvement processes.
Physical Demands
This position carries 24-hour accountability for unit operations. The role requires prolonged standing, walking, and lifting and may involve exposure to blood, body fluids, and other biohazards.
Benefits
- Competitive compensation based on experience and qualifications.
- Comprehensive health, dental, and vision coverage.
- Retirement savings options with employer contributions.
- Paid time off and employee wellness resources.
- Professional development and continuing education opportunities.
EEO/AA/Disability/Veteran
YNHHS Requisition ID
185479