Administrator Specialist Nurses

Are you a highly organised administrator with excellent customer service skills and a passion for helping people?We are looking for a professional and friendly Dental Receptionist/Administrator to join our Community Dental Service at Buryfields Clinic in Guildford.As the first point of contact for many patients, you'll play a key role in creating a positive experience, whether welcoming people into the clinic, managing appointments or supporting patients and healthcare professionals over the telephone.This is a varied role combining reception, customer service and administrative responsibilities. You'll support the smooth day-to-day running of busy dental clinics, ensuring appointments are managed efficiently, patient records are maintained accurately and clinicians receive the administrative support they need to provide excellent patient care.We're looking for someone who enjoys working in a busy environment, can manage competing priorities and takes pride in delivering a high standard of service.As you may be required to work across multiple Surrey sites, a full UK driving licence and access to a car for work purposes would be advantageous.Package DescriptionAs a Dental Receptionist/Administrator, you'll be part of our valued Community Dental Service based at Buryfields Clinic, Guildford.You'll play a vital role in supporting patients, clinicians and colleagues, helping to ensure our clinics run smoothly while delivering an excellent experience for everyone who uses our service.You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:£24,853 salary with access to our Group PensionFree tea, coffee and milk at your base locationMembership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face-to-face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and careMain ResponsibilitiesAs a Dental Receptionist/Administrator, you will:Provide a professional, welcoming and helpful reception service for patients, carers and healthcare professionalsManage appointment bookings, cancellations and clinic schedules to maximise clinic capacityAnswer telephone calls and respond to enquiries professionally and efficientlyMaintain accurate patient records and update information on electronic systemsManage referral, waiting and recall processes to support timely patient access to servicesPrepare clinic lists and support clinicians with the administration required for patient appointmentsProcess incoming and outgoing correspondence, referrals and reportsSupport the management of patient documentation, records, scanning and filingLiaise with colleagues and partner services to support patient care pathwaysProduce letters, reports and other administrative documentation as requiredEnsure patient information is handled confidentially and in line with data protection requirementsContribute to the continuous improvement of administrative processes and patient experienceWork collaboratively as part of the wider dental and administrative teamThe Ideal CandidateYou will be a professional, organised and approachable individual who enjoys working with people and delivering excellent customer service.You will have:Good general education, including a good standard of written and spoken EnglishPrevious experience in an administrative, reception or customer service roleExcellent communication and interpersonal skillsStrong organisational skills and the ability to prioritise a varied workloadGood IT skills and confidence using electronic systemsExperience using Microsoft Outlook, Word and ExcelThe ability to work accurately and pay close attention to detailThe ability to work effectively as part of a teamA positive and professional approach to dealing with patients, colleagues and external stakeholdersThe ability to remain calm and effective in a busy environmentIt would be advantageous if you also have:An NVQ Reception/Administrator qualification or equivalentPrevious experience working within a dental, healthcare or NHS settingExperience managing appointments, waiting lists or referral processesA full UK driving licence and access to a vehicleMost importantly, we're looking for someone who is reliable, patient-focused and committed to delivering a high-quality service to both patients and colleagues.